Frequently asked questions

Why should you order from the Plumbing Store?

We are an Australian owned company that supplies well known and popular brands at very competitive prices, with an extensive product range to choose from to suit all budgets.

Do the products have the approvals and certification that is required?

All products sold through the plumbing store have the necessary standards and approvals required to sell within Australia.

Do all the products have warranties?

All products have a warranty. The warranty will vary between the different manufacturers and their product ranges. Details are displayed under the relevant company logo.

Do we deliver throughout Australia?

We use Australia Post, Startrack and Fastway Couriers. This enables us to ship all over Australia at very competitive rates.

What if the item is out of stock?

We will notify you by email that an item is out of stock and the approximate lead time. You will have the option to wait for the product or request a refund.

Local customer service

We pride ourselves on local customer service, which is why all enquiries are handled by our friendly staff here in Perth. We strive to respond to all requests within 2 hours, from Monday to Friday 7:30am-5pm AWST.

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